In recent years,
IT executives and their business peers have begun to define
their interrelationship in terms of the supply and demand model.
Many enterprises looking to operate more cost-effectively and gain
business value from IT are evaluating the supply and efficiency of
IT services delivered. They’re also realizing they need to manage
demand more effectively as well. Their goal: Find balance—a point
of equilibrium—where the ability to deliver services satisfies the
But therein lies the crux of the problem: Business demand for IT has
always exceeded the IT organization’s supply of resources, despite best
efforts to evaluate and prioritize requests and optimize resource allocation.
This white paper examines a means to achieving a workable point of
equilibrium between the demands of the enterprise and the services
an IT organization can supply. Using the supply-and-demand model
to define this relationship, we’ll discuss the benefits—and the
challenges—of managing each side of the equation. We’ll then
describe a balanced approach that uses managerial processes and
automation to provide increased transparency into the work of IT,
and alignment with business objectives and priorities. Ultimately,
this balanced approach allows IT executives to collaborate more
effectively with their business counterparts and deliver on their needs.
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