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Bringing Roles to the Glass, One Function at a Time
A different approach to increasing workplace productivity

By David Hough, PE, CPE, PSC Group, LLC


The world of business technology is regaining its focus.  After five years of “wandering in the IT forest”, a new direction seems to be emerging.  The emphasis had shifted from seller driven software to developing buyer driven solutions.   We are no longer as interested in what the technology sector wants to sell as we are in how vendors can help us solve our business problems.  Businesses are refocusing on increasing productivity at the worker level, while at the same time, continuing to reduce costs.  According to the October 2005 CIO Insight Business Process Improvement Survey, process improvement has emerged as the top business priority for IT organizations with improving productivity and reducing costs as the most common goal.  Eighty-three percent of the respondents want to deliver critical information to employees while they are carrying out the company’s business.

The new direction is clearly to bring individual roles to the glass, one function at a time, a change that, for some companies, will not only trigger a significant change in the business process, but also in the IT department.  However, before we state our case about this change, we need to define what we mean by ‘roles’, ‘the glass’ and ‘functions’? 

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