| Vendors | About Us | Contact Us | Search
Saturday, May 23, 2015 
Home    Whitepapers     Resource Directory    Webinars     Vendors     Subscribe


Operations Management

A Pinnacle Whitepaper submitted by PAETEC Communications

Jeffrey A. Thrall
Solutions Consultant
PAETEC Software Corp
312.924.9319 Office
773.272.6814 Mobile
585.770.2478 Fax

This document will provide a foundation for organizations to understand and prepare for implementing best practice processes associated with the management, delivery, and support of communication and technology ser­vices. Operations Management encompasses the suite of processes that focus on sustaining business continuity and ensuring sufficient availabil­ity and appropriate capacity of all hardware, software, and personnel re­sources. Operations Management is an integral facet of the internationally accepted best practice framework defined by the Information Technology Infrastructure Library (ITIL) and the International Organization for Stan­dardization International Electro technical Commission (ISO/IEC 20000). This document outlines lessons learned to help organizations implement an effective and appropriate Operations Management program.

Download Complete Whitepaper


Free Webcasts

Free Webcast & Whitepaper of the Week Newsletter !

Register Now

















Copyright © 2011 Technology Executives Club, Ltd. All rights reserved | Privacy Policy