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Thursday, October 23, 2014 
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UNDERSTANDING HOW TO USE ITIL AND ISO 20000 BEST PRACTICES

A Pinnacle Whitepaper submitted by PAETEC Communications

Contact
Jeffrey A. Thrall
Solutions Consultant
PAETEC Software Corp
312.924.9319 Office
773.272.6814 Mobile
585.770.2478 Fax
jeff.thrall@paetec.com
www.pinnsoft.com

 

Abstract
Today, more and more organizations are implementing universally accepted best practices for business service management (BSM) as a guideline for improving op­erational efficiencies across all IT Service Delivery teams. Service Delivery grows in importance, as customers require advanced facilities, at minimum cost, to meet their business needs. BSM recognizes that ser­vices and service management are essential to helping organizations generate revenue and maintain cost effectiveness. The two predominant BSM best practice guidelines for service support and delivery are:

  1. Information Technology Infrastructure Library (ITIL) framework
  2. International Organization for Stan­dardization International Electro tech­nical Commission (ISO/IEC 20000) standard

This document offers insight into why corporations should utilize the BSM best practices and how to implement the best strategies for ensuring success.

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