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Thursday, November 20, 2014 
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Using (the Right) Metrics to Lower Distribution Costs

A PSC Group White Paper

www.psclistens.com

Abstract
Although this client was using metrics at multiple levels throughout their operations to make strategic and operation decisions, there was no telling how many decisions were being made on poorly defined metrics. They needed to determine the single definition of the metric for their entire distribution process -- a more in depth understanding of what was being measured, where the information was coming from (source data), and how the metric was being defined. The result was the development of 18 key productivity indicators (KPIs) that identified areas for immediate improvement with a cost reducing potential of over $2,000,000 per year.

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