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Monday, September 01, 2014 
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Service Desk Case Study

A Fruition Partners White Paper

Fruitionpartners.com

Abstract
Business: The client is a global energy company that derives a majority of revenue from trading derivatives on energy commodities such as oil and natural gas.

Culture: IT services are provided to traders that demand high performance and availability from all applications. Every second of delayed transactions means a possible loss of revenue.

Location: Trading floors have been established globally with a total user base of approximately 500 traders.

Objective: Develop a single point of contact Service Desk in each region that is also integrated globally.

Challenge: Can we get there from here?

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