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Monday, May 25, 2015 
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Pragmatic Business Service Management

A Quest Software White Paper


In a recent survey, more CIOs ranked “IT alignment with business goals” in their top five IT management priorities for 2007 than any other initiative. CIOs understand that one of the keys to running a successful IT organization is to ensure that investments in IT technology, staff, and initiatives advance the objectives of the businesses. Only one in five CIOs believe that their own IT goals are currently aligned with the strategic goals of the business. While CIOs fully understand the importance of business alignment with IT objectives, they continue to find it challenging.

This white paper explores current efforts to align IT with the business, how Business Service Management can support these efforts and a pragmatic approach for implementing BSM.

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