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Friday, July 25, 2014 
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BroMenn Regional Medical Center – Medical Fax Management

A Risetime Case Study

www.risetime.com

Introduction
The primary goal of BroMenn is to deliver high quality, personal care to patients in need. To realize this goal today and into the future, they must efficiently and proactively pursue payment for care and services provided. A key measure of billing efficiency is “Discharged Not Final Billed”, or DNFB. This is the time between the patient’s discharge and final claim drop. BroMenn determined they could decrease their DNFB by proactively pre-certifying physician orders for items such as medical necessity, physician signature and date, and pre-coding.

BroMenn instituted pilot program for Radiology physician orders. This pilot program was a manual, paper-based process. Physician orders were received via traditional fax machines in the Radiology department. Radiology would scan the paper faxes into their medical information management application which made them available for pre-service screening. This manual pilot program was a huge success and provided a 60% reduction in their DNFB days. As part of this pilot, several other process improvements and opportunities for better communication became apparent while also realizing the obvious… that there was no reason to print and scan all this paper!

Discover how BroMenn Regional Medical Center increased billing efficiency and patient satisfaction with a hospital-wide solution to automate and store physician order faxes.

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